DEV (Development)
  • Issue Management
  • It manages issues generated in development process. Issue includes suggestion, bug, and error. Drafter can write details about the issue and request users to review and approve using appropriate workflow. SILKROAD Issue Management is integrated with other modules in SILKROAD and issues are precessed according to the workflows of each module which can be customized through SILKROAD work process engine.
  • Use Criteria
  • Issue Management should be used anytime someone in the Project Organization recognizes any subject matter that may be of interest to the project, something that could affect the project or may have an influence on some entity beyond project boundaries. These issues may include but are not limited to
  • New business directions
  • A change in the scope of the project
  • New technical directions
  • A choice between one path over another
  • A future decision that must be made
  • An early alert to a potential problem
  • These issues may at times become linked to one or more Project Change Request.
  • Benefits of using issue tracking systems
  • Improved quality of software
  • Increased satisfaction of users and customers
  • Assured requests accountability
  • Improved communication within the team as well as to customers
  • Increased productivity of the team
  • Reduced expenses
Main features & Functions
List View/Card View
Various Charts & Filters
Workflow-based Issue Management
JIRA & Excel Import
MS-Word Export
Milestone based Issue management
Issue lists are displayed according to the milestones. This helps users to separate important issues from less important ones.
Milestone Management
Milestone management can be used to catch scheduling problems early. Your plan will evolve so be flexible and update on a regular basis. It also helps to identify risk areas for project, for example, things you don't know how to do but will have to learn.
Various Statistic Charts
Statistic graphs help users to check issue status which are created and assigned to them. SILKROAD user-friendly visualization effects improve efficiency of software development process.
SILKROAD power filter features help users to find the necessary information while improving work efficiency. Filter categories can be modified by users.
Workflow integration
SILRKAOD Issue Management is integrated with other modules such as requirement management, test management, configuration management and etc. Issues registered on SILKROAD have their own work processes according to the issue criteria they are applied to. Users can handle the issues based on the workflow they have created when the project was created.
  • SILKROAD manages and traces requirements and configuration efficiently by data integration between 3rd party’s developing tools and self-developed tools.
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