Support
  • Our customer support system is single counter for customer’s IT services, inquiry and support. It will increase customer satisfaction and employees’ productivity through quick resolution and response to customers’ inquiries.
Support Areas
RM
Support and consult to solve problems that occurred while using DOCS, Requirement and Traceability Management.
DEV
Support and consult to solve problems that occurred while using Task, Issue, and Source Repository Management.
QA
Support and consult to solve problems that occurred while using Unit Test, Functional Test and Configuration Management.
COM
Support and consult to solve problems that occurred while using Compliance, Plan and Peer Review management.
Support Request

  • SILKROAD manages and traces requirements and configuration efficiently by data integration between 3rd party’s developing tools and self-developed tools.
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